Delivery etiquette that earns 5-star ratings

Ratings are your reputation, and they come down to a handful of simple courtesies.

Communicate A quick heads-up when you're on the way, and a note if you're delayed, goes a long way. People appreciate knowing.

Follow instructions Leave it where they asked, ring the bell if requested, and respect any special notes. Details matter.

Be friendly and careful A warm greeting and a carefully handed-over box make the whole experience feel personal — because it is.

Handle problems gracefully If something's wrong, stay calm and helpful. A well-handled hiccup often earns more goodwill than a flawless drop.

Say thank you A simple thanks leaves a good final impression — and good impressions become good ratings.