Keeping deliveries fresh: cold-chain basics

Customers order from FreshEddy for freshness — and you're the final, crucial link. Protecting the cold chain is the heart of the job.

Come prepared Keep insulated bags or coolers in your vehicle. For longer routes or hot days, ice packs make a real difference.

Load smart Keep cold items together and insulated. Don't let produce bake in direct sun or a hot trunk while you drive.

Move efficiently Plan a direct route and minimize the time between pickup and drop-off. Fresh food doesn't like detours.

Handle with care Stack heavier items below, delicate greens and eggs on top. Arriving intact matters as much as arriving cold.

Treat every order like it's for your own table, and your ratings will show it.